Return and Exchange Policy
If you're not satisfied with your order, we accept returns within 14 calendar days of package delivery. Return shipping costs are at the customer's expense.
We accept returns on all ready-to-ship, made-to-order and imperfect items — except those personalized with initials — in the same condition as you received them: unused, with all tags attached and in the original packaging.
Requesting returns and refunds
- Log in to your account: in the "Email" field, enter your email address, then click "Continue".
- In your inbox, open the email sent by our store and copy the six-digit verification code inside it.
- Go back to the online store and enter the six-digit verification code.
- Click "Request return" next to the order you want to submit the request for.
- If your order contains more than one item, select the items you want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
RETURNS FAQ
Everything you need to know about returns and refunds.
Log in to your account: in the "Email" field, enter your email address, then click "Continue".
In your inbox, open the email sent by our store and copy the six-digit verification code inside it.
Go back to the online store and enter the six-digit verification code.
Click "Request return" next to the order you want to submit the request for.
If your order contains more than one item, select the items you want to return.
Select a return reason and add a note for the store.
Click "Request return".
You will receive a confirmation email within 72 business hours with the guidelines to send the package back.
Return shipping costs are at your expense and we will only refund the value of the merchandise.
We accept returns on all ready-to-ship and made-to-order items — except those personalized with initials — in the same condition as you received them: unused, with all tags attached and in the original packaging.
As soon as we receive the return, we'll check the condition of the items and proceed with the refund if approved.
It may take up to 7 calendar days to receive the refund on your original payment method from when we receive the package.
If the product you bought is defective, contact us as soon as possible to receive a free exchange and send us back the damaged item.
Email info@filippomarchesi.com specifying the order number and attaching a photo of the issue.
Contact us
If your question hasn't been answered or you have other doubts, don't hesitate to contact us, specifying the order reference number if necessary. We'll respond as soon as possible from Monday to Friday.
WANT TO KNOW MORE ABOUT OUR SHIPPING POLICY?
FIND OUT MORE