Return and Exchange Policy
If you're not satisfied with your order, we gladly accept your return within 14 calendar days after you receive the items. Return shipping costs are in charge of the customer.
We accept returns on ready to ship and made to order items - except the personalized products with your initials - in the same condition that you received them: unworn with all tags and in their original packaging.
RETURNS FAQS
Everything you need to know on returns and refunds for an easy and hussle-free experience.
How do I return an item?
Fill in the form within 14 calendar days after receiving your items and follow the instructions.
You'll receive a confirmation email within 72 hours with shipping guidelines.
Are returns free?
You will be responsible for the return shipping costs and we will refund only the value of the goods.
Which items are refundable?
Ready to ship and made to order items - except the personalized products with your initials - can be returned within 14 calendar days after the delivery in the same condition that you received them: unworn with all tags and in their original packaging.
When and where will I receive my refund?
As soon as we receive the return, we're going to check the items conditions and proceed with the refund if it's approved.
Please note that it may take up to 7 calendar days to receive the refund on the original payment method since we receive the package.
The item I received is damaged. What do I do?
If the purchased product is faulty, reach out to us as soon as possible to receive a free change and to send the damaged item back to us.
Write us at info@filippomarchesi.com specifying the order number and attaching a clear picture of the problem experienced.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":87125754166,"merchantName":"Filippo Marchesi"}},{"name":"paypal","wallet_params":{"shopId":87125754166,"countryCode":"IT","merchantName":"Filippo Marchesi","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"merchantId":"7LBM6CG5ESS8E","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=EUR\u0026locale=en_US\u0026client-id=AfUEYT7nO4BwZQERn9Vym5TbHAG08ptiKa9gm8OARBYgoqiAJIjllRjeIMI4g294KAH1JdTnkzubt1fr\u0026merchant-id=7LBM6CG5ESS8E\u0026intent=authorize"}}]" access-token="2dd140f3769413fe18d41787279ccece" buyer-country="IT" buyer-locale="en" buyer-currency="EUR" shop-id="87125754166" cart-id="f713d64f3c552c758dfc4657bc791cfd" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true"> One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the <span id="shopify-subscription-policy-button">cancellation policy</span> and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted. </small> </div>
